Booking, payment and cancellation terms

1. How booking works

You send a request on the website. We reply in the messenger you chose (WhatsApp, Telegram, email or phone) and confirm the room, dates and price.

Prices are in Uzbek sums (UZS). The price in our confirmation is final for your dates; amounts in USD are for reference only.

2. Prepayment 50%

Your booking is guaranteed after a prepayment of 50% of the total — by card transfer, QR (any bank app, Click, Payme) or online payment on the website.

Without prepayment we hold the room until 18:00 (Tashkent time) on the day of arrival.

The rest is paid at check-in: cash (UZS / USD), card, Click or Payme.

3. Free cancellation

Cancel or change your dates for free up to 14:00 (Tashkent time) 3 days before arrival — we return 100% of the prepayment.

Later cancellation: we keep the price of the first night and return the rest of the prepayment.

No-show without notice: we keep the price of the first night.

Early departure: you pay for the nights stayed plus one night.

4. Refunds

We return money the same way you paid, within 5 banking days after the cancellation is confirmed. We do not deduct bank or payment-system fees from you.

For online payments (Click, Payme) the refund goes back to the same card; the time it takes to appear on the card depends on your bank.

5. If we cannot host you

If we cannot provide the booked room through our fault, we return 100% of what you paid or move you to an equal or better room at our expense.

6. Transfers and tours

We do not take prepayment for transfers and tours: you pay on the day of the trip.

Please tell us about a cancellation before 18:00 the day before, so the driver does not go out for nothing.

7. Your data

We use your name and contact only to handle your booking and do not pass them to third parties, except payment systems when you pay online.

8. Questions and complaints

Write to us in WhatsApp or call — we answer within one working day. Unresolved disputes are settled under the law of the Republic of Uzbekistan.